You Have Questions? We Have Lifesaving Answers!
Our FAQs provide answers to many of the most common questions we receive. If you don’t find the information you’re looking for below, contact our Pet Resource Center at 602.997.7585 ext. 3800.
Frequently Asked Questions (FAQs)
Like many shelters, our adoption pricing varies by pet. Adoption fees help cover a portion of the cost of care for all of our pets. You might be surprised to learn that our average cost of care is more than $1,300. So a higher fee for pets that are in higher demand can help us provide life-saving care for pets, rescued by our Emergency Animal Medical Technicians™, who are in need of extensive medical treatment in our Second Chance Animal Trauma Hospital™ or additional time to find their new family. We’re proud that since the implementation of programs supported in part by variable adoption pricing, we’ve been able to dramatically increase the number of lives saved in our community. Each pet’s adoption fee is listed on their online and onsite profiles. The cost includes spay/neuter surgery, current vaccinations and a microchip, a bag of Hills Science Diet food, a free follow up veterinary exam, special adopter discounts, a 100 percent adoption guarantee – and of course, a great new family member. See How Adopting Works for more information.
Although most of our animals are adopted within one or two weeks, there is no limit to the length of time that animals remain available for adoption. Our Ethical No-Kill Philosophy ensures we never euthanize a pet for space or length of time. In some cases, we may care for an animal for several days, weeks or months. We closely monitor dogs, cats and little critters who remain at our shelter for an extended time and give them enrichment activities to minimize their stress.
Yes! Our furry friends make the perfect gift for the holidays, Valentine’s Day, Mother’s Day or any special occasion. Our adoption matchmakers will help you pick out the perfect pet for a friend or family member ready to give an animal a loving home.
The Arizona Humane Society currently takes in more than 17,000 animals per year. The number of animals we take in daily varies from season to season and is typically greater during the spring and summer months (the canine and feline breeding seasons) when it can be more than 100 animals per day.
Puppies and kittens must be at least 8 weeks old and weigh two pounds before they can be spayed/neutered and put up for adoption. We ask that you keep the puppies/kittens until they are old enough and weigh enough to be put up for adoption. An appointment is required to surrender your pet.
Our Pet Resource Center may be able to provide resources that will allow you to keep your pet in your home or provide alternative re-homing options. Visit our surrender alternatives page or contact our Pet Resource Center at 602.997.7585 Ext. 20755.
If you must surrender your pet to the shelter, you must schedule an appointment by contacting 602.997.7585 option 4. While the needs of each animal in our care differ, it costs an average of more than $1,300 to care for each pet who enters our shelter. While our surrender fees likely won’t cover the full cost of care for your pet, they will help provide us the necessary resources to keep your pet safe and healthy while we search for a new, loving family. The surrender fee for all owned dogs, cats and critters or owned litters of puppies or kittens under 6 months is $75. We do offer low-income assistance. See our Surrender page for more information.
End of Life Services
Yes. We know how difficult it is to face the tough decision of euthanizing a pet. To learn more about our humane euthanasia services, please visit our End of Life Services page.
We are truly sorry for your loss. You can bring your deceased pet to our Margaret McAllister Brock Veterinary Clinic at the Nina Mason Pulliam Campus for Compassion. For more information about options and pricing, please visit our End of Life Services page.
We know how difficult it is to make this decision for your pet. We can send one of our EAMTs™ to pick up your pet to be humanely euthanized for a fee of $150. Please note that there may be a significant waiting period before your pet is picked up. If your pet is suffering or in pain, please take him to the nearest veterinary clinic.
No. We do not trap outdoor cats, but the Spay/Neuter Hotline may be able to assist you. Contact 602.265.7729 or visit somanycats.org for more information.
Yes! We’re always seeking volunteers to help in a variety of areas including admissions, adoptions, our Petique stores, thrift stores and vet clinics. And we can always use volunteers to help us with clerical services, special events, and to provide foster-care homes for recovering sick and injured animals. Please see the Volunteer section for more information on how you can help at the Arizona Humane Society.
Yes. We employ 13 full-time veterinarians, who are assisted by a skilled team of full-time veterinary technicians. Our veterinary staff’s time and talents are directed entirely to caring for animals in our veterinary clinics and sick and injured patients in the Second Chance Animal Trauma Hospital™. All of our veterinarians are board-certified. Meet our veterinarian staff.
Our veterinary clinics offer high-quality, affordable services to accommodate those people who may not be able to afford comprehensive veterinary care for their companion animals. For more information, go to Veterinary Services.
AHS provides high-quality, affordable spay and neuter services through our two clinics and mobile clinic because we believe these services should accessible for all pet owners and are committed to reducing pet overpopulation in our community. See Spay or Neuter Your Pet for hours, locations and costs.
Lost & Found
We understand the feeling that comes with discovering your pet is lost. Please review our suggestions for ways to help you find your missing pet.
If you’ve found a pet, chances are, someone’s worried sick and desperate to find him. For advice on how you can help reunite a lost pet and his family, go to Lost or Found a Pet.
All animals that are returned to owners will be assessed a $60 ($120 for unaltered pets) fee, plus boarding or hospitalization fees. If an animal is healthy or requires minimal medical treatment while in our care, the animal will be assessed a boarding fee of $20 per day after the 3rd day and/or stray wait complete. If the animal is critically sick or injured and requires intensive care and medical treatment, then the animal will be assessed a fee of $35 – 55 per day for intensive care. If the animal has been provided any medical care (such as splinting of limbs, IV fluids, radiographs, etc.),the owner will be billed the Vet Service Charge prices for those services, in addition to the $60 return-to-owner fee and boarding fees.
In summary, when an owner claims his stray pet, charges should include:
- $60 return-to-owner fee if medically able to be altered ($120 for unaltered pets)
- $20 per day boarding fee for healthy or slightly injured animals
- $35-55 per day boarding fee for animals needing intensive care, plus Veterinarian Service Charge fees for medical treatments, including:
– $30 exam fee
– Medications and treatments ($15 minimum)
– $25 per vaccine
- $20 ambulance-service fee, if dog came in through field
- $10 fee for after-hours pick up (5:30 p.m. – 10:00 p.m.)
No. We are a private, non-profit animal welfare organization funded by donations and service fees. Maricopa County Animal Care and Control Services is the government agency responsible for animal control. Although we work together on many issues and share many of the same goals, we are separate agencies.
No. We are a local nonprofit, not affiliated with other Humane Societies, and dependent on private donations to fund our work. There is a misconception that all “humane societies” operate under the umbrella of the HSUS or AHA and/or receive funding from them. This is not true. Although we (and other humane societies) partner with these national organizations on special projects or legislative issues from time-to-time, we are all independent organizations without affiliations to the national organizations.
Yes, immediately! To request an ambulance for a sick or injured stray animal or animal in distress, call our Field Operations department at 602.997.7585 Ext. 2073.
We will dispatch one of our specially-trained Emergency Animal Medical Technicians™ (EAMTs™) to the scene as quickly as we can. If possible, we ask that you stay with the animal until our EAMT™ arrives on scene. We respond to all animal emergencies involving sick and injured stray animals. For animal cruelty, we cover the cities of Phoenix, Scottsdale, Tempe, Chandler, Gilbert and Glendale. If you need a phone number listing to report an animal cruelty case in another city, or for more information, go to Report Animal Abuse.
Our Ethical No-Kill philosophy™ ensures we never euthanize a pet for space or length of time. AHS is a safety net for the most vulnerable animals – the sick, injured and abused, who are often turned away by other shelters. Sometimes we have to make the humane decision to euthanize an animal who is suffering from a severe medical or behavioral condition or that is a danger to other pets or people. These extreme cases are treated with the utmost compassion.
Cat licenses are optional. But by law, all dogs older than 3 months of age must be licensed by Maricopa County Animal Care and Control. For more information, you can call them at 602.506.7387.
They may be in violation of the noise nuisance ordinance and your local police department or sheriff’s department handles barking-dog complaints. In Phoenix, call 602.262.6466. In unincorporated areas of Maricopa County, call 602.506.4400. For all other areas, contact your local police department.
Arizona Humane Society representatives wear a nametag and are dressed in blue polos with our logo. Our fundraisers use tablets to collect information electronically which ensures the security of our donors.
Unfortunately, donations to AHS are not eligible for the Arizona Charitable Tax Credit. Qualifying Charitable Organizations (QCO) must provide immediate basic needs to residents of Arizona who receive temporary assistance for needy families (TANF benefits), are low-income residents of Arizona, or are individuals who have a chronic illness or physical disability. Although AHS does serve low-income families at our veterinary clinics, AHS is not considered a QCO. This is not to be confused, though, with donations to AHS being tax deductible – donations to AHS are tax deductible to the full extent of the law.