AZ Humane Support

You Have Questions? We Have Lifesaving Answers!

Our FAQs provide answers to many of the most common questions we receive. If you don’t find the information you’re looking for below, contact our Pet Resource Center at 602.997.7585 ext. 3800.

Frequently Asked Questions (FAQs)

COVID-19

What services is the Arizona Humane Society® still providing during this time?

During the COVID-19 pandemic, the Arizona Humane Society remains committed to saving the most vulnerable animals and enriching the lives of pets and people. We have made some innovative changes to our programs and services in an effort to safeguard our staff and community and continue to operate as the Valley’s safety net for sick, injured and abused pets. To learn more about the modifications AHS has put in place, please visit our blog.
Can I spread COVID-19 to my pets or vice versa?

According to the Centers for Disease Control (CDC), COVID-19 is part of a larger family of coronaviruses that has many strains (much like the flu). Some strains cause illness exclusively to humans while others affect animals. This is why scientists have been able to develop a vaccine for the enteric coronavirus strain that causes diarrhea in dogs but have not yet developed one for the strain that causes COVID-19 in humans. Experts at the CDC say COVID-19 is primarily spread from person to person. Transmission between species is extremely rare. The first case of an animal testing positive for the virus in the U.S. was a tiger at a zoo in New York City. So far, the CDC has not received any reports of domestic animals here in the U.S. becoming sick. However, out of an abundance of caution, you should limit your contact with animals as well as other people, if you are sick with COVID-19. If you must care for your pet while you are sick, experts say you should wash your hands before and after you feed or interact with them.
I lost my job and need financial help. Where can I get medical care and food for my pet?

The Arizona Humane Society is here to help you and your pets during this difficult time. While we have temporarily halted all non-essential medical services based on recommendations from the U.S. Surgeon General, American Veterinary Medical Association (AVMA) and Governor Ducey, we have extended our hours at AHS’ Margaret McAllister Brock Veterinary Clinic and are now open seven days a week in order to ensure people have access to affordable, urgent care veterinary services. This transition allows us to focus on pets in need of immediate care. For a full list of medical services we are currently providing follow this link.

In addition to extending our veterinary clinic hours, we have a compassionate team of Pet Resource Center Specialists, standing by to answer your questions. Our Pet Resource Center is dedicated to providing resources to keep pets together with the families who love them. Every year, our Pet Resource Center answers more than 67,000 calls from people in need of affordable medical, behavioral and support services for their pets. Additionally, we have just welcomed to our team a bi-lingual Resource Navigator, or social worker, who is here to further assist pet owners. To speak with one of our Pet Resource Center Specialists, please call 602.997.7585 Extension 3800.

What will happen to my pet if I get sick?

Pets are an important part of our families, therefore, it is critical that pet owners put an emergency plan in place to ensure pets get the care they need, regardless of the situation.

Emergency plans should include the following:

  • Make sure your pet is microchipped and wearing a collar with up-to-date ID tags.
  • Assemble your disaster kit, including extra food and medication for your pet. During this pandemic, we recommend having a month’s worth of food and medication, if applicable.
  • Identify a friend or family member who can help care for your pet should the need arise.
  • Plan for your pet in your absence.
    • Give a key to a trusted neighbor, friend, or family member.
    • If you use a pet-sitting service, find out in advance if they will be able to help in case of an emergency.
    • Make sure that whoever is taking care of your pet knows his or her feeding and medication schedule.

Is it safe to walk my dog outside?

If you and your dog are both healthy, then yes! It is safe to go outside and would probably do both you and your pet some good during this challenging and stressful time. However, while on your walk you should continue to follow the social distancing guidelines set forth by the CDC. Stay at least six feet away from anyone else and avoid touching other surfaces or your face. Wash your hands when you get back from your walk. If you are feeling sick, it is best to have another person in your household take care of your pet in order to limit your contact with them.
What should I do if I find a lost pet?

Thank you for trying to help this lost pet find their way back home. During this pandemic and in an effort to safeguard our community, if you have found a healthy stray pet, we are asking you to please temporarily shelter that pet in your home and attempt to reunite that pet and their owner as quickly as possible. First, always check the pet for identification or a microchip. If identification is not detected, here are a few online resources you can utilize right from your own home to get the process started:

I am scared to bring an unknown pet into my home. Now what?

Sheltering that pet in your home is the best way for you to follow CDC safety guidelines while also helping animal shelters and pets during this pandemic. Here are some tips to shelter-in-place:

  • Utilize a crate, X-pen or baby gate to create a separate, comfortable space
    • Items can be obtained through social media or online marketplaces
  • Consider keeping the pet in the garage, back porch, backyard or extra room in the house
    • If outdoors, ensure pets always have shade and water as well as air conditioning when it’s hot
  • Consider sharing custody with a friend or family member
  • Pet food pantries can provide free food – check out AZPetProject’s Facebook Page for pop-up pet food pantries

How do I know if a pet is microchipped?

Veterinary clinics and hospitals around the Valley have microchip scanners available. Due to the current pandemic, we recommend you call the nearest vet clinic or hospital first to see what modifications they have made to their services during this time. Many clinics are now offering drive-up services to safeguard those in our community.
What if I absolutely can’t shelter-in-place?

We understand that certain circumstances may prevent you from temporarily keeping the pet that you have found. For healthy stray pets, please contact Maricopa County Animal Care and Control at 602.506.7387. To report a lost or found pet, please call MCACC’s Lost/Found Department at 602.372.4598. You can also fill out their online form to report a stray.

To request an ambulance for a sick or injured stray pet in the Valley, an animal in distress, or if you suspect an animal is being abused or neglected, call the Arizona Humane Society’s emergency Field Dispatch at 602.997.7585 Extension 2073. After hours, please contact your nearest emergency animal clinic and AHS’ Emergency Animal Medical Technicians will pick up the pet the following day for continued medical care. For abuse cases, you may also fill out AHS’ online form. For additional resources, AHS’ Pet Resource Center is available daily from 8 a.m. to 5 p.m. at 602.997.7585 Extension 3800.

How can I help?

As the COVID-19 pandemic continues, the Arizona Humane Society remains committed to saving the most vulnerable pets and enriching the lives of pets and people. We need your help now more than ever. As a nonprofit organization, we rely on private donations to help save the lives of nearly 18,000 sick, injured and abused pets each year.

Ways that you can give:

We appreciate the outpouring of community support and even if you aren’t able to give a gift right now, there are many other ways you can make a difference in the life of a homeless pet. You can help through adopting a homeless pet, fostering a pet in need, or even sharing the Arizona Humane Society’s social media posts. Thank you for helping to make a difference in the life of a homeless pet.

Adoptions

How much does it cost to adopt a pet?

Like many shelters, our adoption pricing varies by pet. Adoption fees help cover a portion of the cost of care for all of our pets. You might be surprised to learn that our average cost of care is more than $1,000. So a higher fee for pets that are in higher demand can help us provide life-saving care for pets, rescued by our Emergency Animal Medical Technicians™, who are in need of extensive medical treatment in our Second Chance Animal Trauma Hospital™ or additional time to find their new family. We’re proud that since the implementation of programs supported in part by variable adoption pricing, we’ve been able to dramatically increase the number of lives saved in our community. Each pet’s adoption fee is listed on their online and onsite profiles. The cost includes spay/neuter surgery, current vaccinations and a microchip, a bag of Hills Science Diet food, a free follow up veterinary exam, special adopter discounts, a 100 percent adoption guarantee – and of course, a great new family member. See How Adopting Works for more information.
How long do animals remain up for adoption?

Although most of our animals are adopted within one or two weeks, there is no limit to the length of time that animals remain available for adoption. Our Ethical No-Kill Philosophy ensures we never euthanize a pet for space or length of time. In some cases, we may care for an animal for several days, weeks or months. We closely monitor dogs, cats and little critters who remain at our shelter for an extended time and give them enrichment activities to minimize their stress.

May I adopt a pet as a gift for someone else?

Yes! Our furry friends make the perfect gift for the holidays, Valentine’s Day, Mother’s Day or any special occasion. Our adoption matchmakers will help you pick out the perfect pet for a friend or family member ready to give an animal a loving home.

I’m looking for a certain breed. Can you tell me if you have one available for adoption?

If you are looking for a certain breed, you should first search our adoptable dogs or adoptable cats.

Intake/Admissions

How many animals do you take in each year? Each day?

The Arizona Humane Society currently takes in more than 17,000 animals per year. The number of animals we take in daily varies from season to season and is typically greater during the spring and summer months (the canine and feline breeding seasons) when it can be more than 100 animals per day.
I have a litter of puppies/kittens. Can I surrender them to you for adoption?

Puppies and kittens must be at least 8 weeks old and weigh two pounds before they can be spayed/neutered and put up for adoption. We ask that you keep the puppies/kittens until they are old enough and weigh enough to be put up for adoption. An appointment is required to surrender your pet.
I can no longer care for my pet. Can I bring him/her to AHS for adoption by another family?

Our Pet Resource Center may be able to provide resources that will allow you to keep your pet in your home or provide alternative re-homing options. Visit our surrender alternatives page or contact our Pet Resource Center at 602.997.7585 Ext. 3800.

If you must surrender your pet to the shelter, you must schedule an appointment by contacting 602.997.7585 option 4. While the needs of each animal in our care differ, it costs an average of more than $1,000 to care for each pet who enters our shelter. While our surrender fees likely won’t cover the full cost of care for your pet, they will help provide us the necessary resources to keep your pet safe and healthy while we search for a new, loving family. The surrender fee for all owned dogs, cats and critters or owned litters of puppies or kittens under 6 months is $75. We do offer low-income assistance. See our Surrender page for more information.

End of Life Services

Do you offer euthanasia services?

Yes. We know how difficult it is to face the tough decision of euthanizing a pet. To learn more about our humane euthanasia services, please visit our End of Life Services page.
My pet has died. Can you help me?

We are truly sorry for your loss. You can bring your deceased pet to our Margaret McAllister Brock Veterinary Clinic at the Nina Mason Pulliam Campus for Compassion. For more information about options and pricing, please visit our End of Life Services page.
My pet needs to be euthanized. Can you come pick it up?

We know how difficult it is to make this decision for your pet. We can send one of our EAMTs™ to pick up your pet to be humanely euthanized for a fee of $150. Please note that there may be a significant waiting period before your pet is picked up. If your pet is suffering or in pain, please take him to the nearest veterinary clinic.

Outdoor Cats

Can you remove the trapped/outdoor cats in my neighborhood?

No. We do not trap outdoor cats, but the Spay/Neuter Hotline may be able to assist you. Contact 602.265.7729 or visit somanycats.org for more information.

Volunteering

Can I volunteer with AHS?

Yes! We’re always seeking volunteers to help in a variety of areas including admissions, adoptions, our Petique stores, thrift stores and vet clinics. And we can always use volunteers to help us with clerical services, special events, and to provide foster-care homes for recovering sick and injured animals. Please see the Volunteer section for more information on how you can help at the Arizona Humane Society.

Medical

Does AHS have veterinarians on staff?

Yes. We employ 13 full-time veterinarians, who are assisted by a skilled team of full-time veterinary technicians. Our veterinary staff’s time and talents are directed entirely to caring for animals in our veterinary clinics and sick and injured patients in the Second Chance Animal Trauma Hospital™. All of our veterinarians are board-certified and are facilities are American Animal Hospital Association (AAHA)-accredited. Meet our veterinarian staff.
I can’t afford to treat my pet medically – can the Arizona Humane Society help?

Our veterinary clinics offer high-quality, affordable services to accommodate those people who may not be able to afford comprehensive veterinary care for their companion animals. For more information, go to Veterinary Services.
Does AHS offer spay and neuter services?

AHS provides high-quality, affordable spay and neuter services through our two clinics and mobile clinic because we believe these services should accessible for all pet owners and are committed to reducing pet overpopulation in our community. See Spay or Neuter Your Pet for hours, locations and costs.

Lost & Found

My pet is missing… what should I do?

We understand the feeling that comes with discovering your pet is lost. Please review our suggestions for ways to help you find your missing pet.
I found a lost dog or cat in my neighborhood. How can I find his or her family?

If you’ve found a pet, chances are, someone’s worried sick and desperate to find him. For advice on how you can help reunite a lost pet and his family, go to Lost or Found a Pet.
What is the fee to reclaim my lost pet from AHS?

All animals that are returned to owners will be assessed a $60 ($120 for unaltered pets) fee, plus boarding or hospitalization fees. If an animal is healthy or requires minimal medical treatment while in our care, the animal will be assessed a boarding fee of $20 per day after the 3rd day and/or stray wait complete. If the animal is critically sick or injured and requires intensive care and medical treatment, then the animal will be assessed a fee of $35 – 55 per day for intensive care. If the animal has been provided any medical care (such as splinting of limbs, IV fluids, radiographs, etc.),the owner will be billed the Vet Service Charge prices for those services, in addition to the $60 return-to-owner fee and boarding fees.

In summary, when an owner claims his stray pet, charges should include:

  • $60 return-to-owner fee if medically able to be altered ($120 for unaltered pets)
  • $20 per day boarding fee for healthy or slightly injured animals
  • $35-55 per day boarding fee for animals needing intensive care, plus Veterinarian Service Charge fees for medical treatments, including:
    – $30 exam fee
    – Medications and treatments ($15 minimum)
    – $21 per vaccine
  • $20 ambulance-service fee, if dog came in through field
  • $10 fee for after-hours pick up (5:30 p.m. – 10:00 p.m.)

Affiliations

Is the Arizona Humane Society part of the Maricopa County Animal Care and Control Services (MCACC)?

No. We are a private, non-profit animal welfare organization funded by donations and service fees. Maricopa County Animal Care and Control Services is the government agency responsible for animal control. Although we work together on many issues and share many of the same goals, we are separate agencies.
Are you a “chapter” of The Humane Society of the United States (HSUS) or American Humane Association (AHA)?

No. We are a local nonprofit, not affiliated with other Humane Societies, and dependent on private donations to fund our work. There is a misconception that all “humane societies” operate under the umbrella of the HSUS or AHA and/or receive funding from them. This is not true. Although we (and other humane societies) partner with these national organizations on special projects or legislative issues from time-to-time, we are all independent organizations without affiliations to the national organizations.

Injured Animals

If I see an injured or sick stray animal, should I call AHS?

Yes, immediately! To request an ambulance for a sick or injured stray animal or animal in distress, call our Field Operations department at 602.997.7585 Ext. 2073.

We will dispatch one of our specially-trained Emergency Animal Medical Technicians™ (EAMTs™) to the scene as quickly as we can. If possible, we ask that you stay with the animal until our EAMT™ arrives on scene. We respond to all animal emergencies involving sick and injured stray animals. For animal cruelty, we cover the cities of Phoenix, Scottsdale, Tempe, Chandler, Gilbert and Glendale. If you need a phone number listing to report an animal cruelty case in another city, or for more information, go to Report Animal Abuse.

Miscellaneous

Is the Arizona Humane Society a 'no-kill' organization?

Our Ethical No-Kill philosophy™ ensures we never euthanize a pet for space or length of time. AHS is a safety net for the most vulnerable animals – the sick, injured and abused, who are often turned away by other shelters. Sometimes we have to make the humane decision to euthanize an animal who is suffering from a severe medical or behavioral condition or that is a danger to other pets or people. These extreme cases are treated with the utmost compassion.
Where can I get my pet licensed?

Cat licenses are optional. But by law, all dogs older than 3 months of age must be licensed by Maricopa County Animal Care and Control. For more information, you can call them at 602.506.7387.
My neighbor’s dog barks all the time. Who can help with this problem?

They may be in violation of the noise nuisance ordinance and your local police department or sheriff’s department handles barking-dog complaints. In Phoenix, call 602.262.6466. In unincorporated areas of Maricopa County, call 602.506.4400. For all other areas, contact your local police department.
Someone came to my door soliciting donations for the Arizona Humane Society. How can I be sure the fundraiser is really from the Arizona Humane Society?

Arizona Humane Society representatives wear a nametag and are dressed in blue polos with our logo. Our fundraisers use tablets to collect information electronically which ensures the security of our donors.