Class Info and Policies

Class Location

We hold classes at both of our locations.

Sunnyslope Campus

1311 W. Hatcher Road
Phoenix, AZ 85021
Driving Directions

Campus for Compassion

1521 W. Dobbins Road
Phoenix, AZ 85041
Driving Directions


Class Structure

Classes are held on the same time and day each week consecutively. Only start dates are shown at sign up. If you sign up for a Monday class at 6pm the next, class will run for four Mondays at 6pm. On the class webpage, you will see a yellow note for any changes to the schedule.

Some specialty classes include a mandatory humans-only orientation as the first meeting; in others, you and your dog begin training during the first class. It will be noted in your confirmation email when you sign up for a class.

What to Bring

  • Vaccination Records
    • Please bring with you to your first class
    • Bordetella, DH2PP, Rabies
      • If your pup is less than 4 months old, they will require a Bordetella and 1st set or current of DH2PP
  • Do not feed your dog before class
    • If you are taking an evening class, we suggest feeding only half of their breakfast to be sure that your dog is hungry at class time
    • In addition to their treats you can bring their meal with you
  • If your dog is sick, please contact your instructor prior to attending class
  • Training Treats – but not just any treats!
    • They should be soft so they can be eaten quickly
    • They should be cut into tiny (pea size or smaller) pieces so they are ready to use and your dog doesn’t fill up too fast
    • Bring a few types as your dog will get bored of the same flavor after awhile
    • Regular treats are great, but it would be a good idea to bring some special treats as well. Examples – cheese, hotdogs, boiled chicken, dog food rolls, lunch meat
  • Treat Pouch or Bag
    • It is important to be able to access treats easily and quickly
  • Blanket or Mat
    • For your dog to lie on (Basics: Optional; Intermediate & Reactive Rover: Required)
  • Pacifier or Busy Project
    • This can be used to keep your dog quiet or entertain him in between exercises or when you arrive
    • Examples – Kong pre-stuffed with your dog’s favorite filling (you can freeze it to make it more challenging), bully stick, pig ear
  • 4-6 ft. leash
    • No retractable leashes
  • Martingale, flat, or rolled collars are acceptable
  • Front-Clip Harnesses are recommended, especially if your dog pulls on leash
    • Examples
      • Easy walk harness
      • Halti Head Collar or Gentle Leader
    • If you are unsure how to fit the front-clip harness, bring it to class and we’ll help you

What to Do When You Get To Class

  • Please don’t enter the classroom more than 10 minutes before your class time. We may be using the room for other classes or activities before your class begins.
  • Before you get out of the car, make sure your treats are ready to go and easily accessible. You will want to have them ready as soon as you enter the classroom.
  • Go to a “station” where there are chairs and get your treats ready.
  • Keep your dog at your “station” area, away from the other dogs.
  • If your dog is barking, give him your puppy pacifier to help him stay quiet.

Registration & Policies

Class sizes are limited and fill up quickly! You must register in advance for all classes by completing registration online. For our group training classes, all prices are per dog. All human members of the household are welcome to attend with their dog. Please see below for our notes on children in class.

Payment is required at time of enrollment.

Refunds or class transfers can be accommodated if we are notified at least three days (72 hours) before the first class session.

Reschedules for private lessons can be accommodated if we are notified at least 24 hours before the start time for that lesson.

If, within the first two classes of a series, a dog is unable to attend the remainder of the series due to a canine injury or illness, you may receive a 50% credit toward a future class. No credits, transfers or refunds will be provided due to owner health issues or scheduling conflicts or any other reason after a class series has begun.

Makeups/Attendance/Missed Classes

New students will not be able to join a class after the first session has taken place.

If you miss a session, please contact the trainer to discuss what was covered/have your homework emailed to you.

Make-up classes are not offered, although students may audit (attend without their dog) equivalent week class of a missed class, if pre-arranged via the Public Pet Training Program Managers.

Declines and Referrals

We reserve the right to decline entry to any dog who presents behavior issues that may be dangerous, disruptive or that may be exacerbated by participation in a group class. If behavior issues are discovered during the class and the trainer determines that it is in everyone’s best interest for you to seek private training, you will be provided with either one of our qualified trainers or a referral and a refund.
Equipment

AZ Humane uses least intrusive, minimally aversive (LIMA) methods for training. These methods are based on the latest science of animal learning and behavior, and have the added benefit of being the most effective, most humane and most fun way to train! We will encourage our students to use humane walking and training equipment, including head harnesses, front-buckle harnesses, and flat collars.
Children in Class

Children and other family members are welcome to attend our classes. Please review our guidelines:

  • Children must remain seated with their parents and under parental control at all times.
  • Parents must supervise their children during the entire class. For children under 18, an adult must be present for the duration of each class.
  • There is no running and yelling in the classroom.
  • Explain to your children that not all dogs are socialized, friendly or comfortable around children. They should not approach or pet the other dogs in class.