You Have Questions? We Have Lifesaving Answers!
Our FAQs provide answers to many of the most common questions we receive. If you don’t find the information you’re looking for below, contact our Pet Resource Center at 602.997.7585 ext. 3800.
Frequently Asked Questions (FAQs)
How long do animals remain up for adoption?
Although most of our animals are adopted within one or two weeks, there is no limit to the length of time that animals remain available for adoption. In some cases, we may care for an animal for several days, weeks or months. We closely monitor dogs, cats and little critters who remain at our shelter for an extended time and give them enrichment activities to minimize their stress.
May I adopt a pet as a gift for someone else?
Yes! Our furry friends make the perfect gift for the holidays, Valentine’s Day, Mother’s Day or any special occasion. Our adoption matchmakers will help you pick out the perfect pet for a friend or family member ready to give an animal a loving home.
I’m looking for a certain breed. Can you tell me if you have one available for adoption?
If you are looking for a certain breed, you should first search our adoptable dogs or adoptable cats. If you can’t find the pet you are looking for, you can fill out this our dog wishlist form or cat wishlist form to be notified if your perfect match becomes available at one of our locations.
What does a dog/cat adoption include?
All of the cats and dogs on our adoption floor have been spayed/neutered, are up to date on all current vaccinations and come with a bag of Hills Science Diet food, a free follow-up veterinary exam with VCA Animal Hospitals and special adopter discounts on programs and services. See How Adopting Works for more information.
How many animals do you take in each year? Each day?
The Arizona Humane Society currently takes in more than 17,000 animals per year. The number of animals we take in daily varies from season to season and is typically greater during the spring and summer months (the canine and feline breeding seasons) when it can be more than 100 animals per day.
I have a litter of puppies/kittens. Can I surrender them to you for adoption?
Puppies and kittens must be at least 8 weeks old and weigh two pounds before they can be spayed/neutered and put up for adoption. We ask that you keep the puppies/kittens until they are old enough and weigh enough to be put up for adoption.
I can no longer care for my pet. Can I bring him/her to AHS for adoption by another family?
Our Pet Resource Center may be able to provide resources that will allow you to keep your pet in your home or provide alternative re-homing options. Visit our surrender alternatives page or contact our Pet Resource Center at 602.997.7585 Ext. 3800.
If you must surrender your pet to the shelter, you may schedule an appointment by contacting 602.997.7585 option 4. While the needs of each animal in our care differ, it costs an average of $885 to care for one animal until he/she finds a forever home. While our surrender fees likely won’t cover the full cost of care for your pet, they will help provide us the necessary resources to keep your pet safe and healthy while we search for a new, loving family. The surrender fee is $60 for all single animals and $75 for litters. We do offer low-income assistance. See our Surrender page for more information.
End of Life Services
Do you offer euthanasia services?
Yes. We know how difficult it is to face the tough decision of euthanizing a pet. To learn more about our humane euthanasia services, please visit our End of Life Services page.
My pet has died. Can you help me?
We are truly sorry for your loss. You can bring your deceased pet to our Margaret McAllister Brock Veterinary Clinic at the Nina Mason Pulliam Campus for Compassion. For more information about options and pricing, please visit our End of Life Services page.
My pet needs to be euthanized. Can you come pick it up?
We know how difficult it is to make this decision for your pet. We can send one of our EAMTs™ to pick up your pet to be humanely euthanized for a fee of $150. Please note that there may be a significant waiting period before your pet is picked up. If your pet is suffering or in pain, please take him to the nearest veterinary clinic.
Can you remove the trapped/outdoor cats in my neighborhood?
No. We do not trap outdoor cats, but the Spay/Neuter Hotline may be able to assist you. Contact 602.265.7729 or visit somanycats.org for more information.
Can I volunteer with AHS?
Yes! We’re always seeking volunteers to help in a variety of areas including admissions, adoptions, our Petique stores, thrift stores and vet clinics. And we can always use volunteers to help us with clerical services, special events, and to provide foster-care homes for recovering sick and injured animals. Please see the Volunteer section for more information on how you can help at the Arizona Humane Society.
Does AHS have veterinarians on staff?
Yes. We employ 13 full-time veterinarians, who are assisted by a skilled team of full-time veterinary technicians. Our veterinary staff’s time and talents are directed entirely to caring for animals in our veterinary clinics and sick and injured patients in the Second Chance Animal Trauma Hospital™. All of our veterinarians are board-certified and are facilities are American Animal Hospital Association (AAHA)-accredited. Meet our veterinarian staff.
I can’t afford to treat my pet medically – can the Arizona Humane Society help?
Our veterinary clinics offer high-quality, affordable services to accommodate those people who may not be able to afford comprehensive veterinary care for their companion animals. For more information, go to Veterinary Services.
How does the 9-1-1 Emergency Gap Fund work?
Courtesy of some of AHS’ longtime donors, staff members and its board of directors, the fund will provide people with the short-term financial assistance they need for their pet’s care until they are able to pay for the services themselves. It is not a free-service program. Rather, when the 9-1-1 Emergency Gap Recipients are able to pay back the funds that were authorized to cover their pet’s care, the fund will perpetually replenish itself through the repayment of those utilizing the fund, which will, in effect, help care for hundreds of owned animals.
Does AHS offer spay and neuter services?
AHS provides high-quality, affordable spay and neuter services through our two clinics and mobile clinic because we believe these services should accessible for all pet owners. See Spay or Neuter Your Pet for hours, locations and costs.
Lost & Found
My pet is missing… what should I do?
We understand the feeling that comes with discovering your pet is lost. Please review our suggestions for ways to help you find your missing pet.
I found a lost dog or cat in my neighborhood. How can I find his or her family?
If you’ve found a pet, chances are, someone’s worried sick and desperate to find him. For advice on how you can help reunite a lost pet and his family, go to Lost or Found a Pet.
What is the fee to reclaim my lost pet from AHS?
All animals that are returned to owners will be assessed a $40 ($85 for unaltered pets) fee, plus boarding or hospitalization fees. If an animal is healthy or requires minimal medical treatment while in our care, the animal will be assessed a boarding fee of $20 per day. If the animal is critically sick or injured and requires intensive care and medical treatment, then the animal will be assessed a fee of $40 per day for intensive care. If the animal has been provided any medical care (such as splinting of limbs, IV fluids, radiographs, etc.),the owner will be billed the Vet Service Charge prices for those services, in addition to the $40 return-to-owner fee and boarding fees.
In summary, when an owner claims his stray pet, charges should include:
|•||$40 return-to-owner fee ($85 for unaltered pets)|
|•||$20 per day boarding fee for healthy or slightly injured animals|
|•||$40 per day boarding fee for animals needing intensive care, plus Veterinarian Service Charge fees for medical treatments, including:
– $20 exam fee
– Medications and treatments
– $18 per vaccine
|•||$20 ambulance-service fee, if dog came in through field|
|•||$10 fee for after-hours pick up (5:30 p.m. – 10:00 p.m.)|
Is the Arizona Humane Society part of the Maricopa County Animal Care and Control Services (MCACC)?
No. We are a private, non-profit animal welfare organization funded by donations and service fees. Maricopa County Animal Care and Control Services is the government agency responsible for animal control. Although we work together on many issues and share many of the same goals, we are separate agencies.
Are you a “chapter” of The Humane Society of the United States (HSUS) or American Humane Association (AHA)?
No. We are a private, non-profit organization. There is a misconception that all “humane societies” operate under the umbrella of the HSUS or AHA and/or receive funding from them. This is not true. Although we (and other humane societies) partner with these national organizations on special projects or legislative issues from time-to-time, we are all independent organizations without affiliations to the national organizations.
If I see an injured or sick stray animal, should I call AHS?
Yes, immediately! To request an ambulance for a sick or injured stray animal or animal in distress, call our Field Operations department at 602.997.7585 Ext. 2073.
We will dispatch one of our specially-trained Emergency Animal Medical Technicians™ (EAMTs™) to the scene as quickly as we can. If possible, we ask that you stay with the animal until our EAMT™ arrives on scene. We respond to all animal emergencies involving sick and injured stray animals. For animal cruelty, we cover the cities of Phoenix, Scottsdale, Tempe and Gilbert. If you need a phone number listing to report an animal cruelty case in another city, or for more information, go to Report Animal Abuse.
Is the Arizona Humane Society a “no-kill” organization?
The Arizona Humane Society does not euthanize a pet based on space or length of time. We provide the best quality of care for the animals we serve. Because our emergency rescue team rushes to the aid of sick and injured homeless animals, we are sometimes faced with the difficult decision to euthanize when an animal is suffering from a severe medical or behavioral condition.
Where can I get my pet licensed?
Cat licenses are optional. But by law, all dogs older than 3 months of age must be licensed by Maricopa County Animal Care and Control. For more information, you can call them at 602.506.7387.
My neighbor’s dog barks all the time. Who can help with this problem?
They may be in violation of the noise nuisance ordinance and your local police department or sheriff’s department handles barking-dog complaints. In Phoenix, call 602.262.6466. In unincorporated areas of Maricopa County, call 602.506.4400. For all other areas, contact your local police department.